Terms of service

Terms and Conditions

Welcome to Gravis Healthcare. These Terms and Conditions govern your use of our website and the purchase of our skincare and haircare products. By accessing our website, you agree to be bound by these terms in full. If you disagree with any part of these terms, please discontinue use immediately.

Privacy and Cookie Policy

We are dedicated to protecting the privacy of our users.

  • Cookies: Our website utilizes cookies to enhance user experience. By using our site, you consent to our use of cookies as detailed in our Privacy Policy.

  • Data Handling: Any personal information provided to Gravis Healthcare is handled with strict confidentiality and in compliance with applicable data protection laws.

Eligibility and Account Use

  • Registration: You may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of your account credentials.

  • Accuracy: You agree that all information provided to us is true, current, and complete.

  • Termination: Gravis Healthcare reserves the right to suspend or terminate accounts, at our sole discretion, without prior notice, if we suspect a breach of these terms.

Product Usage and Restrictions

  • Personal Use Only: All products and samples provided by Gravis Healthcare are for personal use only.

  • Resale Prohibited: You strictly may not sell, resell, or commercially exploit any products or samples purchased from us.

  • Quantity Limits: We reserve the right to limit the quantity of items purchased per person or per order if we suspect a violation of our commercial policies.

Payment and Order Processing

  • Transaction Modes: We offer various payment methods, including Cash on Delivery (COD), Direct Bank Transfers, and Credit/Debit card processing.

  • Order Confirmation: Upon placing an order, you will receive an automated confirmation email with a unique Order ID. This does not signify acceptance of your order; we reserve the right to cancel orders due to stock unavailability or pricing errors.

  • Cancellations: We may cancel or refuse any order at our discretion. If your payment has already been processed, a full refund will be issued.

Medical and Professional Disclaimer

  • Informational Purposes: All content on the Gravis Healthcare website—including text, graphics, and ingredient lists—is for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

  • Patch Test Recommended: Since our products contain active skincare and haircare ingredients, we strongly advise performing a patch test before full application.

  • Consultation: Always seek the advice of a dermatologist or healthcare provider regarding any skin or hair condition. Do not disregard professional advice because of something you read on this website.

Intellectual Property

All content, including but not limited to the Gravis Healthcare logo, trademarks, product descriptions, photography, and website design, is the exclusive property of Gravis Healthcare and its licensors.

  • Unauthorized reproduction, modification, or distribution of our intellectual property is strictly prohibited without prior written consent.

Acceptable Use Policy

You must not use this website in any way that:

  1. Causes damage to the website’s performance or accessibility.

  2. Is unlawful, fraudulent, or harmful.

  3. Involves the distribution of malicious software (viruses, spyware, etc.).

  4. Utilizes automated data collection (scraping/mining) without our express permission.

Limitation of Liability

To the maximum extent permitted by law, Gravis Healthcare shall not be liable for:

  • Indirect, incidental, or consequential damages.

  • Any allergic reactions or adverse effects resulting from the use of our products (users are responsible for reviewing ingredient lists).

  • Any loss of data or business interruption.

  • Liability Cap: Our total liability for any claim arising out of your use of the website or products shall not exceed the amount paid by you for the specific product in question.

User-Generated Content

If you post reviews, photos, or testimonials ("User Content"), you grant Gravis Healthcare a non-exclusive, royalty-free, perpetual license to use, edit, and publish that content for marketing purposes across our social media channels and website. We reserve the right to remove any content we deem inappropriate.

External Links

Our website may contain links to third-party websites. Gravis Healthcare does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

Indemnification

You agree to indemnify and hold Gravis Healthcare, its directors, and employees harmless from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms and Conditions or your misuse of our products or services.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from these terms shall be settled exclusively in the courts of Lahore, Pakistan.

Modifications

Gravis Healthcare reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the new terms.